Privacy policy

Last updated: January 8, 2026

At Cow Clothing, the protection of your privacy and personal data is a fundamental commitment. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection standards.

By accessing our website or utilizing our services (collectively, the "Services"), you acknowledge that you have read and understood the terms of this Privacy Policy.

1. Categories of Personal Information Collected

We collect information necessary to provide a secure and efficient shopping experience. All data collection occurs via Secure Socket Layer (SSL) encrypted channels.

  • Identity and Contact Data: Full name, email address, telephone number, and physical addresses for billing and shipping.

  • Transaction and Order Data: Details regarding products purchased, order history, payment methods, and delivery status.

  • Financial Data: Payment processing details. Please note that full credit/debit card numbers are not stored on our servers; they are processed by PCI-compliant third-party providers.

  • Technical and Usage Data: IP address, browser type, operating system, referring URLs, timestamps, and interaction patterns with our website (collected via cookies and similar technologies).

  • Communication Data: Records of correspondence with our customer support teams via email, contact forms, or telephonic communication.

  • Account Data: Usernames, encrypted passwords, and individual account preferences.

2. Purposes and Legal Bases for Processing

We process personal data only when a valid legal basis exists. These include:

  • Order Fulfillment: Processing payments, shipping, and managing returns. (Legal basis: Performance of a Contract)

  • Customer Support: Responding to inquiries and resolving technical issues. (Legal basis: Performance of a Contract / Legitimate Interest)

  • Security & Fraud Prevention: Protecting against unauthorized access and fraudulent transactions. (Legal basis: Legitimate Interest / Legal Obligation)

  • Service Optimization: Analyzing website usage to improve user experience. (Legal basis: Legitimate Interest)

  • Marketing Communications: Sending updates and promotional offers only with explicit consent. (Legal basis: Consent)

  • Regulatory Compliance: Adherence to tax, accounting, and legal requirements. (Legal basis: Legal Obligation)

3. Data Retention

Personal information is retained only for the duration necessary to fulfill the purposes outlined in this policy, or as mandated by statutory retention periods (eg, for tax and auditing purposes). Upon expiry of these periods, data is either permanently deleted or rendered anonymous.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal data to third parties. Disclosure to third parties occurs only in the following circumstances:

  • Authorized Service Providers: We engage reputable partners for payment processing, logistics/delivery, and IT infrastructure. These parties are contractually obliged to protect your data.

  • Platform Providers: Our Services are hosted on the Shopify platform. Their processing of your data is governed by their own robust privacy standards.

  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Data Security Measures

Cow Clothing employs rigorous technical and organizational security measures. This includes industry-standard SSL encryption for all data transmissions, restricted access protocols, and regular security audits to mitigate risks of unauthorized access, loss, or alteration.

6. Your Rights Under GDPR

Subject to certain conditions, you possess the following rights regarding your data:

  • Access & Portability: Request a copy of your data in a structured, machine-readable format.

  • Rectification: Request the correction of inaccurate or incomplete information.

  • Erasure: Request the deletion of your data (the "Right to be Forgotten").

  • Restriction & Objection: Limit or object to the processing of your data for specific purposes.

  • Withdrawal of Consent: Revoke consent for marketing at any time without affecting prior processing.

  • Lodge a Complaint: The right to contact a competent data protection authority if you believe your rights have been violated.

7. International Data Transfers

Information may be transferred to and processed in countries outside of your jurisdiction. When transferring data outside the European Economic Area (EEA), we utilize recognized safeguards, such as Standard Contractual Clauses (SCCs), to ensure your information receives an equivalent level of protection.

8. Protection of Minors

Our Services are intended for individuals aged 16 and older. We do not knowingly collect personal information from minors. If we become aware that such data has been collected inadvertently, we will take immediate steps to delete it.

9. Amendments to this Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be signaled by a revised "Last Updated" date at the top of this page.

Contact Information

If you have any questions about shipping your order or any other matter, please don't hesitate to contact our customer service team.

  • Monday – Friday: 10:00 AM – 5:00 PM
  • Saturday & Sunday: 9:00 AM – 3:00 PM

Email: help@cowclothing.com
Tel: +706-407-7899